My Cart

Close

Returns & Exchange Policy

RETURNS

We want you to love your new purchase. But, if you are not completely satisfied with your online purchase, you may return it by mail within 15 days from the date received for a full refund. Shipping and handling charges nor Gift cards will not be refunded.

Merchandise must be in new condition with tags attached and must be accompanied by the original receipt or invoice and return form included in your package. Refunds will be made to the original form of payment. It could take up to 48 hours to credit or make adjustments to your account.

  • Please note we do not accept returns or exchanges on body shapers, waist trainers, sale items, cosmetics, jewelry, and swimwear.  Please note all event tickets are final sale and are not transferable for another event in the case that you do not attend the event you purchased your ticket for.

For a Return label, please contact us at orders@iza.la and include "Return & Order number" on the subject line. For fast assistance send us a text message at (909) 591-9000

Mail your return to:

IZA
4531 Philadelphia St
B102
Chino, CA 91710

We recommend you include a tracking number with your package, as we are not liable for those that get lost in transit.



EXCHANGE


We strongly recommend you do not exchange items as it is likely that the item(s) you want will no longer be available because merchandise quantities are limited. In order to get the item(s) you want as quickly as possible, simply place a new order and return the unwanted item for a refund. When we receive your return, we'll issue a refund.

If the item was sent to you as a gift, the refund will be credited to the original credit card used for the payment.

We will make every effort to honor exchange requests provided the merchandise requested is still available. If you'd like to make an exchange, list the item(s) you would like to receive on the Return Form included with your order. You will receive an email confirming that we are processing your return, followed by a separate email detailing the availability and/or shipping status of your exchange.

Available item(s) will be sent via standard shipping to the shipping address on your invoice. There are no additional shipping & handling charges for exchanges.

Please note that in the event that your exchange requires additional funds, the credit card initially used to purchase your order will be charged the difference. We are not able to accept personal check payments with your return.

As always, we stand behind the quality of our products. If an item is deemed defective, we will accept the merchandise beyond the 15-day online return policy. We are unable to honor previous sale prices or promotions when you place your new order.



NOTE

We do not accept returns or exchanges on sale items, cosmetics, jewelry, body shapers, waist trainers, and swimwear.


It could take up to 48 hours to credit or make adjustments and 3-5 business days for it to appear on your end. Shipping and handling fees will not be refunded. We are unable to honor previous sale prices or promotions when you place your new order

If you received a defective item please contact us immediately at (909) 951-9000

Hello You!

Join our mailing list